Dear Patients, 

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       After over 2 years we are all too familiar with the impact COVID-19 has had on healthcare. The physicians and staff at Fall River Family Practice are doing everything possible to continue to provide their patients with comprehensive care, while following guidelines set forth by public health and NSHA.

       

       All physicians continue to offer a combination of Telemedicine (TM) and face to face (FTF) appointments, based on the nature of the visit and patient preferences. We recognize that often there is significant wait times to get appointments at our office, with specialists, and for labs/ investigations, and we share in this frustration. We are seeing an unprecedented volume of calls and appointment requests, alongside increased complexity of care. We are also experiencing a significant increase in patients and families being aggressive and rude to our staff, this behaviour is unacceptable. Please remember that any rude, aggressive or harassing behaviour is grounds for immediate dismissal from the practice. We are doing everything we can to ensure you have access and timely care, but this is not always possible.

 

         These are frustrating and stressful times for so many Nova Scotians, and we are here to do everything possible to continue to care for you and your families. Our staff and physicians have been working tirelessly for over 2yrs and we thank you for your ongoing patience.